Legal
Policies & Terms
Please read these policies carefully. By booking with LIMO LAX you agree to the terms outlined below.
Effective date: January 1, 2026 · Last updated: April 2026
Summary: Free cancellation up to 2 hours before pickup. Cancellations within 2 hours are charged 50%. No-shows are charged in full.
All reservations may be cancelled free of charge up to 2 hours before the scheduled pickup time. No cancellation fee will be applied and any pre-authorized hold will be released within 3–5 business days.
Cancellations made less than 2 hours before pickup will be charged 50% of the total trip fare. This fee covers the driver's time, fuel, and the inability to reassign the vehicle on short notice.
A no-show occurs when the client cannot be reached or located within 15 minutes of the driver's arrival at the pickup location. In the event of a no-show:
LIMO LAX monitors all incoming flights in real time. If your flight is delayed, no additional charges apply — your driver will adjust automatically. There is no need to call dispatch for flight delays.
For flight cancellations or significant schedule changes, please contact dispatch at (747) 444-6402 as soon as possible.
To cancel a reservation:
Cancellations are only confirmed when acknowledged by a LIMO LAX representative. Please do not assume the reservation is cancelled until you receive confirmation.
Approved refunds are processed within 5–7 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.
Corporate accounts with signed service agreements may be subject to different cancellation terms as outlined in their individual contracts. Please refer to your service agreement or contact your account manager.
Effective date: January 1, 2026 · Last updated: April 2026
These Terms and Conditions govern your use of LIMO LAX transportation services and the booklimolax.com website. By booking a trip, you agree to be bound by these terms.
LIMO LAX is a licensed ground transportation company operating in Los Angeles, California. We provide private chauffeur services including airport transfers, hourly service, corporate transportation, and special event transfers using luxury vehicles.
LIMO LAX operates as a booking platform connecting clients with professional, vetted chauffeurs. All drivers are licensed, insured, and trained to LIMO LAX standards.
All communication regarding trip changes, cancellations, or complaints must go through LIMO LAX dispatch at (747) 444-6402. Clients should not contact drivers directly before or after the trip.
All LIMO LAX vehicles carry commercial transportation insurance as required by California law. LIMO LAX is not liable for:
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.
LIMO LAX reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated terms.
For questions about these Terms, contact us at customer.service@booklimolax.com or call (747) 444-6402.
Effective date: January 1, 2026 · Last updated: April 2026
LIMO LAX ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit booklimolax.com.
We do not sell, rent, or trade your personal information to third parties. We share data only with:
Driver access: Drivers are provided with your first name and phone number only. They do not have access to your email, payment details, or full address history.
We retain booking records for 3 years for accounting and legal purposes. Communication records are kept for 1 year. You may request deletion of your data at any time (subject to legal retention requirements).
As a California resident, you have the right to:
To exercise these rights, email customer.service@booklimolax.com with subject line "Privacy Request".
We use industry-standard security measures including SSL encryption, secure database storage (Supabase), and PCI-compliant payment processing (Stripe). No method of transmission over the internet is 100% secure, but we implement all reasonable safeguards.
Our website uses minimal cookies for functionality (session management, language preference). We do not use advertising or third-party tracking cookies.
For privacy-related questions or requests, contact:
LIMO LAX — Privacy
customer.service@booklimolax.com
(747) 444-6402
Los Angeles, CA